Careers

Careers at Canadian Affair

Canadian Affair is the leading tour operator selling tailor made packages to Canada. Want to be the best in the travel industry? We are!

So if you are looking to join one of the most dynamic and hard working teams, then read on.

We have a passion for Canada, selling, being the very best as well as enjoying our jobs. Canadian Affair knows how to look after its staff, so you'll enjoy a great salary and benefits package that includes staff travel, contributory pension scheme and private health care and progression is always possible.

As highlighted in the Plimsoll Portfolio Analysis of the top 1500 travel companies Canadian Affair are ranked as follows:

• • Sales/employee 4th place
• • Remuneration/employee 8th place
• • Sales growth 29th place
• • Pre tax profits 30th place
• • Overall Canadian Affair are among the top 50 companies listed as best trading partner.

So think you fit the bill? Want a new challenge? Are prepared to work hard and reap the benefits? Then send us your CV to (careersUK@transat.com) and perhaps you could be joining our dedicated team soon!

Please note that due to the anticipated high level of demand it may not be possible to respond to all applications.

Sales Support Executive

A great opportunity has arisen to join our busy Sales Support team on a hybrid working basis in our London office. We are looking for someone who enjoys administrative duties; has great attention to detail; can effectively prioritise their own work load and has a positive outlook. The role involves working closely with the sales team as well as liaising with clients and suppliers, so confidence and strong communication skills are very important. If you thrive under pressure and enjoy working in a fast-paced environment we are the company and team for you.

Role:

• To process all on booking components and manage outstanding requests

• Manage allocation & API bookings – ensuring confirmations are received within the set turnaround time and checking that all details are accurate

• Work through supplier request responses from the department mailbox and update confirmations to the bookings

• Maintaining and developing strong working relationships with our suppliers at all times whilst delivering a professional and courteous service

• Communicating with reservation agents and providing support to get bookings confirmed and if required investigate alternative options.

• Liaising with suppliers to check the progress of bookings on request and challenging any denied requests

• Ensuring any special requirements are booked for clients

• Responsible for cancellation of ground components and no shows

• Re-arranging components affected by airline schedule changes

• Providing support to other business functions as required

Skills / Experience / Requirements:

• A strong work ethic and willingness to go above and beyond

• Excellent attention to detail

• Problem solver

• Organised, flexible & punctual

• Able to work on own initiative as well as part of a team

• Ability to multi-task and work under pressure to meet tight deadlines

• Thrive working within a fast paced environment

• Self-motivated

• High process driven

• Office hours – Monday to Friday 9:00-17:30. 1 day in the London office with the remainder currently being optional unless specifically requested by the department Manager.

We offer a competitive salary with excellent benefits and a rewarding working environment. Full training will be provided.

To apply: Please email your CV to: careers@canadianaffair.com

Sales Consultant

Our offer to you:

Realistic earnings potential of £37.5K+ (uncapped commission), in addition to excellent pension scheme, private health insurance, a superb staff travel programme (starting with up-to 2 confirmed flight tickets after 1 year of service; unlimited stand-by flight tickets after 6 months service; heavy discounting on hotels, tours, cruises, all-inclusive packages etc) and much more. Homeworking an option.

The Role:

• • We are looking for experienced full-time passionate sellers with excellent knowledge of Canada.
• • The successful candidate will have a flair for selling and inspiring a dream in their customers.
• • They must be willing to work hard, be a proven team player and very self-motivated with the experience of delivering their targets in a challenging travel industry.
• • They will be experienced in handling customer requirements whilst still able to stay motivated to sell.
• • You need to be organised and able to manage your own diary day to day, always putting your customer first.
• • Able to learn quickly, use initiative and respond well to feedback.

Key responsibilities:

• • To be inspired by the customer’s ideas for what they want from their holiday and to be able to translate that into an actual recommendation for a holiday;
• • To be passionate on every call about the brand and the product we sell;
• • To be able to build rapport on every call and see every call as an opportunity for you and your customer;
• • An understanding of selling principles and to be able to close the deal;
• • To be focused and driven to achieve targets;
• • To maintain a positive mind-set to overcome challenges and barriers to selling;
• • To fulfil admin duties aligned to the sales role.

Skills ⁄ Experience ⁄ Requirements:

• • Strong selling skills
• • High achiever
• • Strong customer service
• • Strong influencing skills with the ability to persuade the customer to buy
• • Pro-active and able to manage own workload effectively
• • Able to communicate confidently and enthusiastically (both verbally and in writing)
• • Agile and open to change at short notice
• • Able to work well under pressure
• • Attention to detail
• • Strong numeracy
• • Strong IT ⁄ Systems skills and experience, and experience of travel and GDS booking systems (preferably Galileo)
• • Able to multitask
• • Experienced seller of holidays
• • Passionate about Canada
• • Experience in the contact centre environment required
• • Excellent organisational skills
• • An ability to cope with potentially conflicting demands

Shift pattern, 37.5 hr working week. Mon – Fri, shift patterns 09:00 - 17:30hrs or 10:00 – 18:30hrs; Sat – 10:00-16:00hrs (every 3rd Saturday).

To apply: Please email your CV to: careers@canadianaffair.com